Comparison

Zendesk vs Crisp

Overview

The complete service solution, powered by AI

Zendesk is a customer service and engagement platform with ticketing, AI agents, help center, workforce management, and QA tools for scaling support operations.

Crisp

The all-in-one customer messaging platform

crisp.chat →

Crisp is a customer messaging platform combining live chat, chatbot, shared inbox, email, and CRM for startups and SMBs to manage all customer conversations in one place.

Features

—Ticketing system
—AI agent (Zendesk AI)
—Help center and knowledge base
—Live chat and messaging
—Voice support
—Workforce management
—QA and coaching
—Advanced reporting

—Live chat widget
—Chatbot builder (no-code)
—Shared inbox
—CRM
—Email campaigns
—Knowledge base
—Video chat
—Co-browsing

Pricing

Zendesk

subscription14-day free trial.

Plan	Price	Notes
Suite Team	$55/mo	Per agent/month billed annually.
Suite Growth	$89/mo	Per agent/month billed annually.
Suite Professional	$115/mo	Per agent/month billed annually.
Suite Enterprise	Contact sales	Custom pricing for enterprise support operations.