Comparison

Intercom vs Crisp

Overview

The complete AI-first customer service platform

Intercom is a customer communications platform combining AI-powered chat, ticketing, and help center tools to resolve customer issues faster with less agent effort.

Crisp

The all-in-one customer messaging platform

crisp.chat →

Crisp is a customer messaging platform combining live chat, chatbot, shared inbox, email, and CRM for startups and SMBs to manage all customer conversations in one place.

Which should you choose?

Intercom is AI-first with its Fin chatbot on usage-based pricing plus seat plans from $29/month, scaling to enterprise. Crisp is freemium with a genuine free tier, combining a live chat widget, no-code chatbot builder, and a lightweight built-in CRM, from $25/month, aimed at startups/SMBs. Choose Intercom for advanced AI chat deflection at scale; choose Crisp if you want an affordable, all-in-one messaging tool with a free tier for a smaller team.

TLDR

—If you need advanced AI chat deflection at enterprise scale, choose Intercom.
—If you want an affordable, all-in-one messaging tool with a free tier, choose Crisp.

Features

—AI chatbot (Fin)
—Shared inbox
—Ticketing
—Help center
—Proactive messaging
—Product tours
—Surveys
—Reporting and analytics

—Live chat widget
—Chatbot builder (no-code)
—Shared inbox
—CRM
—Email campaigns
—Knowledge base
—Video chat
—Co-browsing

Pricing

Intercom

subscription14-day free trial with access to plans, Fin, and add-ons.

Plan	Price	Notes
Essential	$29/mo	Per seat/month plus Fin usage at $0.99 per outcome.
Advanced	$85/mo	Per seat/month plus Fin usage at $0.99 per outcome.
Expert	$132/mo	Per seat/month plus Fin usage at $0.99 per outcome.
Fin AI Agent	$0.99/mo	Can also be purchased for an existing helpdesk; billed per outcome.