Comparison
Zendesk vs Help Scout
Overview
Zendesk is a customer service and engagement platform with ticketing, AI agents, help center, workforce management, and QA tools for scaling support operations.
Help Scout is a shared inbox and customer support platform for teams that want to provide email, chat, and self-service support with a personal, human touch.
Features
- —Ticketing system
- —AI agent (Zendesk AI)
- —Help center and knowledge base
- —Live chat and messaging
- —Voice support
- —Workforce management
- —QA and coaching
- —Advanced reporting
- —Shared inbox
- —Live chat (Beacon)
- —Help center (Docs)
- —Workflow automation
- —Collision detection
- —Customer profiles
- —AI Summarize and Drafts
- —Reporting
Pricing
Zendesk
subscription14-day free trial.
| Plan | Price | Notes |
|---|---|---|
| Suite Team | $55/mo | Per agent/month billed annually. |
| Suite Growth | $89/mo | Per agent/month billed annually. |
| Suite Professional | $115/mo | Per agent/month billed annually. |
| Suite Enterprise | Contact sales | Custom pricing for enterprise support operations. |
Help Scout
subscription15-day free trial.
| Plan | Price | Notes |
|---|---|---|
| Standard | $20/mo | Per user/month. |
| Plus | $40/mo | Per user/month. |
| Pro | $65/mo | Per user/month. |
Company Fit
Zendesk
SMBEnterprise
Help Scout
StartupSMB