Comparison
Freshdesk vs Crisp
Overview
Freshdesk is a cloud-based customer support platform offering multi-channel ticketing, AI-powered automation, and self-service portal for support teams of any size.
Crisp is a customer messaging platform combining live chat, chatbot, shared inbox, email, and CRM for startups and SMBs to manage all customer conversations in one place.
Features
- —Multi-channel ticketing
- —AI-powered automation
- —Self-service portal
- —SLA management
- —Team inbox
- —Reporting and analytics
- —Field service management
- —Freddy AI
- —Live chat widget
- —Chatbot builder (no-code)
- —Shared inbox
- —CRM
- —Email campaigns
- —Knowledge base
- —Video chat
- —Co-browsing
Pricing
Freshdesk
freemiumFree plan availableFreshdesk offers a permanent Free plan and free trials on paid tiers.
| Plan | Price | Notes |
|---|---|---|
| Free | Free | Free plan for basic ticketing. |
| Growth | $19/mo | Per agent/month billed annually. |
| Pro | $55/mo | Per agent/month billed annually. |
| Enterprise | $89/mo | Per agent/month billed annually. |
Crisp
freemiumFree plan available
| Plan | Price | Notes |
|---|---|---|
| Free | Free | Free plan with basic live chat and limited seats. |
| Pro | $25/mo | Per workspace/month. |
| Unlimited | $95/mo | Per workspace/month. |
Company Fit
Freshdesk
StartupSMBEnterprise
Crisp
StartupSMB
Stacks
Freshdesk
Alternatives
Freshdesk alternatives
Crisp alternatives