Freshdesk

Delight your customers with effortless support

Customer SupportFree planfreemiumfreshworks.com →

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Best Customer Support Software

Overview

Freshdesk is a cloud-based customer support platform offering multi-channel ticketing, AI-powered automation, and self-service portal for support teams of any size.

Features

—Multi-channel ticketing
—AI-powered automation
—Self-service portal
—SLA management
—Team inbox
—Reporting and analytics
—Field service management
—Freddy AI

Pricing

freemiumFree plan availableFreshdesk offers a permanent Free plan and free trials on paid tiers.

Plan	Price	Notes
Free	Free	Free plan for basic ticketing.
Growth	$19/mo	Per agent/month billed annually.
Pro	$55/mo	Per agent/month billed annually.
Enterprise	$89/mo	Per agent/month billed annually.

View pricing page →

Best for

StartupSMBEnterprise

Integrations

SlackSalesforceHubSpotZapierShopifyJira

Part of

Customer Support Stack

Alternatives

Zendesk

The complete service solution, powered by AI

Intercom

The complete AI-first customer service platform

Help Scout

Customer support that feels human

Crisp

The all-in-one customer messaging platform

Comparisons

Zendesk vs Freshdesk Intercom vs Freshdesk Help Scout vs Freshdesk Freshdesk vs Crisp

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Customer Support

Microsoft TeamsFree

Meet, chat, and collaborate all in one place

Team Communication

Your wiki, docs, and projects. Together.

Project ManagementDocumentation & Knowledge Base