Comparison
Salesforce vs Intercom
Overview
Salesforce is the world's leading CRM platform for sales, service, marketing, and commerce, with Einstein AI and an extensive AppExchange partner ecosystem.
Intercom is a customer communications platform combining AI-powered chat, ticketing, and help center tools to resolve customer issues faster with less agent effort.
Features
- —CRM and contact management
- —Opportunity pipeline
- —Marketing automation (Marketing Cloud)
- —Customer service (Service Cloud)
- —Einstein AI
- —AppExchange ecosystem
- —Reporting
- —Flow automation
- —AI chatbot (Fin)
- —Shared inbox
- —Ticketing
- —Help center
- —Proactive messaging
- —Product tours
- —Surveys
- —Reporting and analytics
Pricing
Salesforce
freemiumFree plan availableSalesforce offers free trials on paid sales suites and also lists a Free Suite at $0/user/month.
| Plan | Price | Notes |
|---|---|---|
| Free Suite | Free | Free entry-level suite. |
| Starter Suite | $25/mo | Per user/month billed monthly or annually. |
| Pro Suite | $100/mo | Per user/month billed annually. |
| Enterprise | $175/mo | Per user/month billed annually. |
| Unlimited | $350/mo | Per user/month billed annually. |
| Agentforce 1 Sales | $550/mo | Per user/month billed annually. |
Intercom
subscription14-day free trial with access to plans, Fin, and add-ons.
| Plan | Price | Notes |
|---|---|---|
| Essential | $29/mo | Per seat/month plus Fin usage at $0.99 per outcome. |
| Advanced | $85/mo | Per seat/month plus Fin usage at $0.99 per outcome. |
| Expert | $132/mo | Per seat/month plus Fin usage at $0.99 per outcome. |
| Fin AI Agent | $0.99/mo | Can also be purchased for an existing helpdesk; billed per outcome. |
Company Fit
Salesforce
SMBEnterprise
Intercom
StartupSMBEnterprise